1. Kisi Reader Pro shows red LED lights on the front despite plugging Ethernet cable in
This indicates that the reader is offline. Please check if:
1. The ethernet connection is a live one. A simple test would be to plug it into a computer to see if you can surf the Internet with that network connection
2. Make sure these ports are open on your firewall as per details below
The Kisi Reader Pro only makes outbound connections, so you have to configure the TCP ports if you have a firewall that prevents outbound connections. The UDP connections can remain closed. Below are the TCP ports that you need to open:
|31314||✓||Initial device-server connection|
|993||✓||Fallback device-server connection|
|80||✓||Fetch device firmware|
The wifi chip will attempt to connect via TCP port 31314. If this fails, they will attempt to use TCP port 993, which is typically open by default for email traffic. Our wifi chip does not use UDP. Port 80 is used to request and transfer wifi chip updates. This port is typically open by default for HTTP/HTTPS. The wifi chip we use is able to connect across multiple levels of firewall and NAT (Network Address Translation), so NAT firewalls work fine with Kisi. Be sure to have your IT administrator unblock the necessary ports before connecting your Kisi Reader Pro.
2. The LED light on the front of the Kisi Reader Pro is blue but when I tap a card against it, the lights turn red
This could mean certain settings are not set right:
1. Card not activated
Please make sure the user clicks on the card activation email
2. User does not have a valid share and Kisi account
When shared access, the user should have received an email from Kisi saying that 'Access has been shared'. Make sure that the user clicks on the 'Accept share' button in the email which will lead him/her to create an account
3. The Kisi Reader Pro is not associated to any door
As the admin, go on to the Kisi web dashboard, click on Settings and then Hardware. You should see the reader in the hardware list. If not, please associate it to a door.
4. The group the user is in does not have card access enabled
Navigate to the Member list, search and click on the user. Scroll down to Group Memberships, click on the Group the user has access to and turn the slider for card access on.
3. The LED light on the front of the Kisi Reader Pro does not turn on (remains grey)
Check that all connections going into the Kisi Reader Pro are secure and there is power coming from the main source.