The Primary Device Restriction allows you to perform unlocks on doors from only one device. This is a security feature ensuring that all unlocks from a user can be traced back to only one phone. For example, if I initially performed an unlock using my iPhone, it will not allow me to also unlock from my Galaxy Tablet.
A problem that users experience pretty often is when they change their phones and cannot unlock their doors with their new phone due to the Primary Device Restriction.
- Go to my.getkisi.com
- Click on ‘My account’ on the top right hand corner
- Choose ‘Logins’.
- Delete your old phone from the list of devices by clicking on the trash can icon
- Now log into Kisi on your new phone, this will be your new primary device. You should be good to go!