This article relates to the access restrictions feature. For an overview of all restrictions, check out the article Levels of restrictions and redundancies.
If you changed phones and need to reset your primary device, check Changing Phones.
The Primary Device Restriction allows you to perform unlocks on doors from only one device. This is a security feature ensuring that all unlocks from a user can be traced back to only one phone. To achieve this, we store a token on each device which we use to differentiate the devices used.
For example, if you initially performed an unlock using an iPhone, you will not be able to also unlock from your Galaxy phone.
Enable Primary Device Restriction
As an admin, you can enable this restriction:
- Sign in to Kisi
- Open your Place
- Click on Groups/Teams and open the Group you want to update
- Under Permissions, turn on Primary Device Restriction
- Click Save
Changing Phones
If you have changed your phone, you may not be able to unlock doors with your new phone due to the Primary Device Restriction. To reset the Primary Device on your account:
- Sign in to Kisi
- Click on your name from the top right-hand corner
- Choose Logins
- Delete your old phone from the list of devices (by clicking on the trash can icon) or use the option Sign Out Elsewhere
- Sign in to the Kisi mobile app on your new phone, this will be your new primary device