Primary Device Restriction

The Primary Device Restriction allows you to perform unlocks on doors from only one device. This is a security feature ensuring that all unlocks from a user can be traced back to only one phone. For example, if I initially performed an unlock using my iPhone, it will not allow me to also unlock from my Galaxy Tablet.

 Enabling the restriction

As an admin, you can enable this restriction by going to Settings on the admin dashboard. This enables the restriction for the entire place. You can also enable it for specific doors by going to Doors on the admin dashboard or groups by going to Groups.

Changing Phones

A problem that users experience pretty often is when they change their phones and cannot unlock their doors with their new phone due to the Primary Device Restriction.

Don’t worry, though, because here’s how you can change it (make sure you do this on a computer and not your phone!)

1. Login to web.kisi.io 
2. Click on My Account on the top right-hand corner
3. Choose Logins.
4. Delete your old phone from the list of devices by clicking on the trash can icon
5. Now log into Kisi on your new phone, this will be your new primary device. You should be good to go!