The Primary Device Restriction allows you to perform unlocks on doors from only one device. This is a security feature ensuring that all unlocks from a user can be traced back to only one phone. For example, if I initially performed an unlock using my iPhone, it will not allow me to also unlock from my Galaxy Tablet.
Changing Phones
A problem that users experience pretty often is when they change their phones and cannot unlock their doors with their new phone due to the Primary Device Restriction.
Don’t worry, though, because here’s how you can change it (make sure you do this on a computer and not your phone!)
- Login to web.kisi.io
- Click on ‘My Account’ on the top right hand corner
- Choose ‘Logins’.
- Delete your old phone from the list of devices by clicking on the trash can icon
- Now log into Kisi on your new phone, this will be your new primary device. You should be good to go!
Comments
1 comment
This did not solve my issue at all.
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