If you are seeing a Bluetooth error, please see Kisi app says Bluetooth is Off when it’s On.
Unlocking Door with Kisi
Reach out directly to your Kisi Admin to get access to your space. If you do not know who your Kisi Admin is, please contact Kisi Support with the name of your company or residential building and we will look it up for you.
iOS and Android Devices
When you open the app, you should see a list of places you have been shared access. Select the desired place and the doors you have access to will appear with blue lock icons next to them. Press the blue lock icon and it will unlock the door.
Using Kisi with the Readers
For offices with Readers, you have the additional option to open your doors by tapping your phone on the Kisi Reader. You may need to adjust some settings on your phone to enable this feature.
For Android devices:
Please be aware that some Android phones NFC modules can work in several modes. The Kisi App only supports HCE mode.
- Enable NFC
- Enable location services
- Phone screen is unlocked (some newer models do not need to be unlocked or the screen doesn't even have to be active)
For iOS devices:
- Must be on iOS version 12.0 or later
- Enable Bluetooth in the Kisi app
- Enable Bluetooth sharing in iPhone settings under the Kisi app
- Enable location services to Always
Once those settings are confirmed, simply tap your phone to the reader and you will unlock the door!
If you are not using a smartphone and have been issued a Kisi card by your place admin, you will need to activate your card before you can use it. To activate your card, please follow these steps.
Once your card is activated, you then need to hold the card up to the Kisi Reader Pro. When the reader flashes green, the door is unlocked!