FAQ - Kisi Admin Dashboard

Q: Where can I find the unlock events for my place?

A: A Kisi admin can find the event list by going on my.getkisi.com, clicking onto the place, settings and selecting events. 

Q: I think I am a Kisi admin but when I try to edit the Kisi dashboard, I get an error message. 

A: You could be an admin of a group and not the entire place. Being an admin of a group means that you can only edit settings in the group itself. Please reach out to your Kisi admin to check your access rights.

Q: Will Kisi be creating an app for Windows phone or Blackberry?

A: No.  Currently, the process for Windows Phone or Blackberry users would be to get your admin to issue link access to you.  For convenience, you could then bookmark the link page.

Q: How do I delete a member from my organization?

A: To delete a member, go to your dashboard, click "Members", then click the little trashcan icon. 

Q: I'm trying to login, but I've been locked out of my account.  How do I become unlocked?

A: Accounts are locked for 5 minutes when there have been too many attempts with incorrect login credentials. If you have forgotten your password, please go to www.my.getkisi.com and click on Forgot Password? Enter your email address. Click submit and you will receive an email with instructions on how to update your password.

 Once you've done that, you should be able to access your account.