If you are seeing the message "You have one more attempt before your account is locked", this means that you have entered your credentials incorrectly several times and you have one last attempt before the account is locked. Accounts will be locked for 5 minutes after too many failed sign in attempts.
If you have forgotten your password, please go to the Kisi Sign In page and click on Forgot Password? and enter your email address. Click submit and you will receive an email with instructions on how to reset your password.