The heatmap feature is only available to the Place Owner and Place Admins. If you are unable to see the heatmap, you may not have the appropriate access rights. Please contact your Place Owner and they can upgrade your role, at their discretion. Learn more about User roles and permissions.
If you are a Place Owner or Place Admin but still are unable to see the heatmap, please check that you do not have any ad blockers installed and try again. You can also try signing into Kisi from an incognito/private browsing window.