The heatmap feature is only available to the users with high enough permissions. If you are unable to see the heatmap, you may not have the appropriate access rights. Please contact your Organization Owner or Admin and they can upgrade your role, at their discretion. Learn more about User roles and permissions.
If you are an Organization Owner or Admin but still are unable to see the heatmap, please check that you do not have any ad blockers installed and try again. You can also try signing into Kisi from an incognito/private browsing window.