If you are experiencing issues with the Kisi app, this article will guide you through the most common solutions.
- Check your internet connection: One of the most common causes of issues with the Kisi app is a poor internet connection. Check to make sure your device is connected to a stable internet connection.
- Update the app: Make sure that you have the latest version of the Kisi app installed on your device. If you are using an older version of the app, it may be incompatible with your device's operating system or may have bugs that have been fixed in later versions. The easiest way to ensure that your app is in the latest version is to uninstall it and then reinstall it from the Google Play Store or App Store.
- Check your device compatibility: Ensure that your device is compatible with the Kisi app. The Kisi app is compatible with devices running Android 8.0 or later and iOS 14.0 or later. If your device is not compatible with the app, you may experience issues such as crashes or the app not opening.
Check app permissions: If you are experiencing issues when trying to unlock doors, check to make sure that the app has the necessary permissions. On an iOS device, go to Settings > Kisi > Permissions to view and adjust the app's permissions. On an Android device, go to Settings > Apps > Kisi > Permissions to view and adjust the app's permissions.
- Restart the app and device: If the Kisi app is not working properly, try restarting the app and your device. This can often resolve minor issues such as freezing or crashing.
- Clear app cache and data: If you are still experiencing issues with the Kisi app, try clearing the app cache and data. This can resolve issues such as the app not loading or slow performance. On an iOS device, go to Settings > Kisi > Clear Cache. On an Android device, go to Settings > Apps > Kisi > Storage > Clear Cache.
Common Errors and Solutions
1. When I try to unlock, I get the error "You are too far from the door".
Check if your localization service is active and you are near the door.
How to Enable location services
2. When I try to unlock, I get the error "You are not close to a Kisi Reader".
Make sure that your Bluetooth is enabled and that you are close to the door-related Kisi Reader.
3. The Bluetooth option does not show up under app permissions.
Maybe the authorization to use Bluetooth was not granted when you went through the introduction pages the first time. To go through the introduction again, click the profile icon in the top right corner > Introduction.