When a credential or a user phone with access to your place is lost or potentially compromised, it's easy to ensure security of your space with Kisi.
Here are the actions that we recommend taking immediately:
- Deactivate/Deassign the lost physical credentials of this user.
If only the physical credential was lost, you can skip the next steps.
- Sign the user out of all devices.
- Ask the user to change their password for their email and for Kisi.
- Check the Events tab for any possible security breaches.