Two-factor authentication is a method through which a user claimed identity is confirmed. This identification process uses a combination of two different components to verify the authenticity of the identity claimed. 2FA is a type of multi-factor authentication. This authentication process is used in everyday life to ensure security.
1. Enable 2FA
- Login to the Kisi Dashboard, then go to My Account in the upper right-hand corner and on the tab Security, find and enable Two-Factor Authentication (2FA).
- After you've enabled 2FA for your account, you will need to verify your password again.
- Once you've verified your password, the Set Up Authenticator will ask you to download the Google Authenticator App (iPhone & Android) and scan the QR code.
- Once you've scanned the QR code with the Authenticator App you will enter the 6-digit code that appears in the app, then click Verify.
- Once you've verified the Authenticator code, you will see a confirmation screen.
- If you cannot scan the barcode from the web client, you need to press the option Can't Scan It and follow the steps.
2. Saving Backup Codes
Once you've verified your Authenticator code and confirmed your account, you now have the option of saving your backup codes. Backup codes are used to access your account in the event you cannot receive 2FA codes.
3. Disable 2FA
Login to the Kisi Dashboard, then go to My Account and on the tab Security, find and disable Two-Factor Authentication (2FA).
Once verified, you will receive a message that you've successfully disabled 2FA.
4. Sign-In on Web/iOS/Android with the Authenticator Code
Once you've logged in with your credentials on the web or with your mobile app, it will ask for a verification code.
Type in the 6-digit verification code and click Verify and you will gain access to your account.
5. Sign in on Web/iOS/Android with Backup Codes
Once you've logged in with your credentials on the web or with your mobile app, it will ask for a verification code. If you do not have the ability to get a code from the Authenticator App, click the Enter Backup Code option.
When the user presses that option, the app will ask for the back up codes or help.
**Important Note** - Backup codes can be used only once. You may want to mark the codes as "used" once you've entered them.
6. Regenerate Backup Codes
Login to the Kisi Dashboard, then go to My Account and on the tab Security, find Two-Factor Authentication (2FA). Inside that field, there will be an option to Generate New Backup Codes.
7. Lost access to Authenticator App and Backup Codes
If you have lost access to both 2FA and backup codes, the account will be lost.