There is a two-step authentication process when a card/tag/fob is issued.
Step 1: an admin issues a card/tag/fob to a member.
Step 2: the member must activate the card/tag/fob before it can be used.
WAYS TO ACTIVATE A CARD
1. Them member can activate the card/tag/fob by simply clicking Activate in the email notification he/she is sent when the admin issues the card/tag/fob.
2. The member can login to his/her profile, then select My Account in the top right corner. Next, the member will select Cards, then click the three little dots to the right of the card/tag/fob token assigned to them and select Activate.
3. The member can activate the card/tag/fob by logging into his/her mobile app and selecting the Settings wheel, then selecting Cards. From there, the member will see the card/tag/fob that has been assigned to him/her. In the top right corner of the card/tag/fob the member will see a Settings wheel. Tap the wheel and it will ask to Activate the card/tag/fob.