User on-boarding - Kisi understands that changing your access control system affects everyone at your facility. As a general guideline, Kisi recommends that a mass notice be sent to each member who will need access to your facility. As a part of that notice you should include the date the Kisi will go live, the doors that will be using Kisi, etc. You may also want to include this link: https://help.kisi.io/hc/en-us/articles/115009380588-Introducing-Kisi-for-new-users which will walk each user through the installation and set-up of their Kisi app.
You may also want to include these links demonstrating how Kisi is used:
By being proactive and providing your members with the resources they need to understand Kisi, you can roll out your new Kisi system without any headaches.
Dual System Integrations - For new Kisi users transitioning from an existing system, Kisi has you covered. If your facility is not ready or is unable to utilize a Kisi system exclusively, Kisi allows for the usage of legacy cards which can save time and cause as little disruption with your current members.
Kisi can also be wired into existing access control systems.
System Migration - Moving offices? No problem. It’s as easy as plugging it in. Kisi devices simply need to be dismounted from their current positions and mounted at the new location. Once connected to the network, you will need need to make some minor adjustments to your software configuration, i.e. - renaming your doors, which can be done with the help of firstname.lastname@example.org
Upgrading devices - Since Kisi is constantly trying to improve its security technology, along the way sometimes devices become obsolete. When Kisi discontinues devices, we always offer discounts for existing customers to update to the latest technology and features. Kisi guarantees its products 100% and you will always receive the best support available. Please visit www.getkisi.com or reach out to email@example.com to inquire about the newest devices we offer.