This article relates to restrictions.
The Kisi admin dashboard allows you to set restrictions to customize access for your members. Admins are able to set these restrictions on two levels with a hierarchy of Lock/Door, then Group.
Any restrictions set on the Lock/Door level will affect every user who attempts to access that lock/door, specifically, including the Account Owner / Master Admin.
Any restriction set on the Group level will affect any member shared access within that group, however, Organizational Admins and/or the Account Owner will be able to override those restrictions. (This is the most common level for restrictions as it allows for admin overrides in case of emergency).
We recommend checking that all restrictions are set without redundancies.
Levels of Redundancies
The restriction hierarchy goes Lock/Door, then Group. When setting restrictions, Kisi recommends that they not overlap or become redundant, as this can cause some unexpected behavior with the Kisi system. For example, if an admin sets a restriction on the Lock/Door level, there is no need to also set the same restriction on the Group level. The Lock/Door level affects anyone accessing the door, thus restrictions on either the Group level are redundant.