The Kangarootime integration with Kisi is built and maintained by Kangarootime. We recommend you refer to Kangarootime documentation for the latest information.
You may follow Kisi's guide to setup and configure the Kangarootime integration.
Q: Why does my event log show the organization owner or administrator making all the unlocks instead of the parents?
A: Kangarootime has a setting on their side that can be enabled to show who is unlocking the door (parents). If this setting is disabled, the event log will show the owner or administrator (whoever set up the integration) as the user unlocking the door.
This can cause issues with group level restrictions set like access schedules, as administrators can access outside the schedule.
To fix this, reach out to Kangarootime Support.
Q. Why can't parents unlock the door using the Kangarootime app? When I look at my event log, it shows the message "failed to unlock because they weren't tapping a nearby Kisi reader" or "failed to unlock because their location could not be determined (Bluetooth unavailable)".