All Kisi hardware is guaranteed by a 12 month warranty. These include: the Kisi controller box, the wired reader (if any), the battery-operated wireless reader (if any), and any components on the aforementioned Kisi hardware.
 The 12 month warranty will begin once the Kisi hardware has been invoiced. Kisi will be responsible for fixing or replacing the hardware or components on the hardware.
The Kisi hardware warranty does not extend to any non-Kisi proprietary equipment. These would include the door locks, components on the door locks, and/or any other physical access control system working on the same doors as the Kisi system. Non-Kisi proprietary equipment would be subjected to the warranty terms and conditions of the manufacturer.Kisi will not be liable for malfunctions on the Kisi hardware once the warranty expires. You will need to purchase new Kisi hardware if you need a replacement on any part of your Kisi system. You will also be liable for any installation costs associated with replacing your existing hardware with a new one.
In the event that a new version of the Kisi hardware is released by Kisi Inc., it will be made available to the client for purchase. Your Kisi software license does not entitle you to a free upgrade of Kisi hardware.