After receiving access through to Kisi you should receive an email to confirm your account before you are able to use it. If you do not receive it, please try the following:
- Make sure that you check your spam folder as well as your inbox.
- If you still do not find it, navigate to the Kisi sign-in page and choose "Send me a sign-in link" and enter the recipient's email address
If you still are unable to receive your this email, it is possible that your email server has rejected Kisi's incoming emails or your email was marked as inactive/backlisted.
An email address might be marked as inactive or blacklisted if you create a share (invite a member) before setting up the email address itself. To avoid this, make sure that the email address is exists before sharing access to Kisi.
As a first step, we recommend contacting your network administrator to see if your network settings are blocking Kisi emails. If you believe your email might have been blacklisted by Kisi, please reach out to Kisi Support.