You can find answers to frequently asked questions and troubleshooting guides in our Help Center. There are also resources to help you with your first Kisi installation, configuration, billing, integrations and much more. For product documentation, see Kisi Docs.
Kisi Product Support
Kisi employs a small team of full-time Product Support Specialists who come from a breadth of professional backgrounds; including customer service, security, IT support, IoT, electrical engineering, and hardware troubleshooting. Each Specialist is thoroughly trained on Kisi's products, applications, and access control. We are ready to support you to the best of our ability during our core and extended support hours.
Contact Kisi Support:
Hours of coverage:
- Kisi Support is available 24 hours a day in all time zones, with reduced hours on most US holidays.
Kisi Billing Support
Please contact Kisi Product Support for billing or subscription issues that are impacting your use of Kisi products and services. For other non-urgent billing issues, please email details to firstname.lastname@example.org.