Self Support
You can find answers to frequently asked questions and troubleshooting guides in our Help Center. There are also resources to help you with your first Kisi installation, configuration, billing, integrations and much more. For product documentation, see Kisi Docs.
Kisi Product Support
Kisi employs a small team of full-time Product Support Specialists who come from a breadth of professional backgrounds; including customer service, security, IT support, IoT, electrical engineering, and hardware troubleshooting. Each Specialist is thoroughly trained on Kisi's products, applications, and access control. We are ready to support you to the best of our ability during our core and extended support hours.
Contact Kisi Support:
- Ticket Submission Form
- support@getkisi.com
- +1 (646) 663-4880 #3
Hours of coverage:
- Core hours:
- Monday - Friday, 7:00 AM - 7:00 PM EST/EDT
- Extended hours
- Availability may fluctuate. We are available beyond core hours every weekday.
- We are partially staffed on Sundays from 12:00 PM to 9:00 PM EST.
- Kisi Support is open for reduced hours on most US holidays.
Kisi Billing Support
If you have a billing or subscription issue that is impacting your use of Kisi products and services, please contact Kisi Product Support with appropriate urgency. For other non-urgent billing issues, please email support@getkisi.com with the details of your issue so we can review the matter and get back to you.