At Kisi, we like to keep our billing simple, fair and transparent.
Your bill is calculated based on the number of users you have in Kisi, on a month-to-month basis (including yearly and multi-yearly subscriptions). So you only pay for what you use.
This is why yearly or multi-year licenses are handled as credits. This means that although you are purchasing multiple years in advance, what you are receiving is a license credit for the desired volume and time. This allows you to stay more flexible: If you end up using less volume than planned, your credits will last longer. If you are ramping up you can use your credits without having to purchase a new license immediately.
We've introduced this policy on all our standardized plans as of August 2020. If you have any questions please contact Kisi Support.