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Relevant section: Offline support
Kisi supports an Offline Mode in the event that it loses connection to the internet.
- Kisi Controller
- Kisi Reader
- 4G/5G access
- Mobile App on the latest version
When the controller is unable to re-establish a network connection for 5 minutes, it goes into offline mode. This mode is able to leverage the cellular data from the member's phone to authenticate with Kisi and open a lock.
While the Reader LED remains blue, perform the following steps:
- On the user's phone: disconnect from the local WiFi network and ensure a 4G/5G data connection
- Place phone to Kisi Reader and hold
- Keep in mind that the Kisi app requires Bluetooth permission for this, and if the Place enforces Reader Restrictions will additionally need location service permission.
- Wait for it to connect to Kisi for verification. Reader LEDs should change from blue to green when access is granted.
- If it does not work immediately, we recommend trying to tap to unlock repeatedly.
- If the Reader LED is a constant red, this indicates it has lost local network access and will be unable to communicate to the Controller.
For the Offline Mode to work, your phone has to have an internet connection via mobile data (i.e. it cannot be connected to the WiFi network that does not have internet access). This is because our Reader is able to communicate with the Kisi Cloud via the phone's internet access.
Here are some considerations when using Offline Mode:
- The devices need to be in the same local network
- The devices should avoid losing power (only internet outage, no power outage)
- Local network connectivity must continue to function so that the Reader can reach the Controller.
- The mobile phones must have the last version of the Kisi app (Android/iOS)
- The users can't unlock in-app during offline mode and have to tap on the reader with their mobile phone