For general Kisi Product Documentation on Kisi's integration with Glofox, see our product documentation.
Q: Why are my Glofox clients listed as users in Kisi when their membership is inactive, or they are no longer members?
A: The Glofox integration will include all your Glofox clients as users within Kisi. When their membership is active, they will be shared access through a Kisi Group. When their membership is inactive, they are removed from the group, however their user will remain in Kisi for future use. Even though they have a user in Kisi, they will not have access to any doors.
Q: When setting up my Glofox integration, why am I getting the error "The organization is ambiguous, please check if relevant references belong to the same organization".
A: This error will appear if you are trying to set up your integration with a group that is scoped to a place. An organization scoped group must be used for the integration. If you get this error, create a new group with the Scope to a Place setting disabled and use this group with the integration instead.