Frequently Asked Questions
How do I know my Apple watch is compatible?
The Kisi watch app is compatible with watches using watchOS 7.2 or later.
Can I tap to unlock via the Apple Watch?
Currently, Tap to Unlock is not possible from the Apple Watch.
Do I need to have my phone on me in order to unlock doors from the watch app?
For any locations using Reader restriction, you are still required to unlock with your phone. If the Place does not enforce this restriction on its doors, the watch app can unlock them without the phone being present.
When trying to open the watch app, I get this message: Not signed in. Could not find a login.
Make sure you are signed in on your iPhone and have enabled the iCloud keychain in the iOS Settings app. When it finishes synchronizing, the watch app should open successfully. If you are still running into any trouble, please sign out and sign in again on the Kisi iOS app in order to trigger the iCloud sync.
Why is the app crashing?
In the unlikely event that the Kisi app crashes repeatedly, please uninstall the iOS app and install it again.