Kisi - Controller Not Connecting to Cloud
Answered
Hello!
Location of error:
Controller to Cloud Connection
Trying to accomplish:
Enabling our doors for access. Having issues since last week. Door Readers are seen as online under hardware but doors show as offline. Controller shows as offline in hardware.
Error Message:
<> failed to unlock lock [DOOR] because the Kisi controller was unavailable.
Device:
Iphone XS and also a key fob.
Other tried:
- I have worked through all of the help documentation that is available.
- Have fully opened the network to allow all ports and data to flow.
- Allowed Kisi controller direct access to ISP connection. Still no connection.
Lights on power restart:
- Red orange red orange green for a few minutes
- Green orange orange orange for about a minute
- Ends with No lights blinking
Kisi Help Documentations Worked Through:
- https://help.kisi.io/hc/en-us/articles/115010425247-FAQ-Kisi-Controller
- https://help.kisi.io/hc/en-us/articles/115009178527-Connect-Kisi-Controller-Pro-1-To-Your-Network-via-Ethernet-or-WiFi
- https://help.kisi.io/hc/en-us/articles/115009339068-Kisi-Network-Connectivity-Guide (Opened ports as requested and opened DNS Resolve for *electricimp.com).
Any thoughts welcome.
Thanks!
PZ
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Official comment
Hey Patrick!
Thank you for your detailed post and welcome to the Kisi Community!
So sorry to hear that you are running into this error with the Controller. I see that you had already opened a ticket regarding this issue and a member of our Support team was working with you on this.
I want to let you know that our Engineering team is currently looking into this issue and we will get back to you as soon as we have an update.
If you have any additional questions in the meantime, please feel reply to that ticket or let us know here!
Cheers,
Joao
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