FAQ
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What should I do if a user's credential or phone is lost or stolen?
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How can I know who is present at a place?
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Why is my reader flashing green and yellow while beeping?
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"The record already exists" error in the Kisi Web Dashboard
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Why are no cameras listed in the Rhombus integration?
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Privacy Concerns with Our Mobile App & Tracking
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What to do when you receive an "Invalid Authenticity Token" error when logging into Reseller Resource Center
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How to create a Kisi Help Center account
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Can I assign a static IP address to the Controller and Reader?
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What are the device requirements for the Kisi iOS and Android apps?
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Why am I seeing a Fetching Issue error on the Kisi mobile app?
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Where can I order equipment?
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Where can I find the unlock events for my place?
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Generating a HAR file for troubleshooting
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What are the requirements for my Kisi account password?
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Why am I seeing "Your access is not allowed at this moment, please try again later"?
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How do I update my email address?
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Which payment methods does Kisi accept?
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Why do I keep getting emails about my declined card?
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I have not received my sign-in or confirmation email
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I can not see the heatmap on the Kisi Dashboard
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Why am I seeing "You have one more attempt before your account is locked"?
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Why is my account locked?
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Kisi shows doors as Open when they are Closed
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Why am I seeing "The Kisi Controller is not available"?
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Why am I seeing "You're not close enough to the door"?
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Can I change the proximity of the Geofence restriction?
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How to enable Bluetooth on your Android phone
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Kisi app says Bluetooth is Off when it’s On
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How do I change the timezone of my place?
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