FAQ

What should I do if a user's credential or phone is lost or stolen?

How can I know who is present at a place?

Why is my reader flashing green and yellow while beeping?

"The record already exists" error in the Kisi Web Dashboard

Why are no cameras listed in the Rhombus integration?

Privacy Concerns with Our Mobile App & Tracking

What to do when you receive an "Invalid Authenticity Token" error when logging into Reseller Resource Center

How to create a Kisi Help Center account

Can I assign a static IP address to the Controller and Reader?

What are the device requirements for the Kisi iOS and Android apps?

Why am I seeing a Fetching Issue error on the Kisi mobile app?

Where can I order equipment?

Where can I find the unlock events for my place?

Generating a HAR file for troubleshooting

What are the requirements for my Kisi account password?

Why am I seeing "Your access is not allowed at this moment, please try again later"?

How do I update my email address?

Which payment methods does Kisi accept?

Why do I keep getting emails about my declined card?

I have not received my sign-in or confirmation email

I can not see the heatmap on the Kisi Dashboard

Why am I seeing "You have one more attempt before your account is locked"?

Why is my account locked?

Kisi shows doors as Open when they are Closed

Why am I seeing "The Kisi Controller is not available"?

Why am I seeing "You're not close enough to the door"?

Can I change the proximity of the Geofence restriction?

How to enable Bluetooth on your Android phone

Kisi app says Bluetooth is Off when it’s On

How do I change the timezone of my place?