Help
Our dedicated support team is ready to assist you with any questions or issues you may encounter. Whether you need help navigating our platform, troubleshooting technical difficulties, or seeking clarification on any matter, we're here to help.
Get in touch
Please follow this link to request support. Or, feel free to reach out to us at any time via email at support@getkisi.com.
📊 Past 30 days support metrics
| Status | Metric | Value |
|---|---|---|
| 🟢 | Service Level Agreement On-Target | 99%+ |
| 🟢 | Average First Meaningful Reply | less than 5 hours |
| 🟢 | Median First Meaningful Reply | 70 minutes |
| 🟢 | Support Availability | 24 hours a day prioritized per support plan |
| CES feedback will be available starting 2025-Q2.Note: Responses can be even faster depending on your support plan. We aim to always stay within SLAs. | ||