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📊 Past 30 days support metrics
| Status | Metric | Value |
|---|---|---|
| 🟢 | Service Level Agreement On-Target | 99%+ |
| 🟢 | Average First Meaningful Reply | 6.5 hours |
| 🟢 | Median First Meaningful Reply | around 1.8 hours |
| 🟢 | Support Availability | 24 hours a day prioritized per support plan |
| CES feedback will be available starting 2025-Q2.Note: Responses can be even faster depending on your support plan. We aim to always stay within SLAs.Last updated on May 10, 2025 | ||