Member quick start
This guide helps you start using Kisi to access your building, gym, or office.
Before you begin, make sure your organization has granted you access in Kisi. If you haven't received a confirmation email from Kisi, contact your organization's admin.
Step 1: Install the Kisi app
Install the Kisi mobile app to unlock Kisi-enabled doors.
Step 2: Sign in
- Open the Kisi app.
- Tap Add Account, enter your email address, and tap Continue.
- Check your inbox for a sign-in email from Kisi.
- Tap the link in the email and, if prompted, create a password to complete sign-in.
- If your organization uses single sign-on (SSO), follow your company's sign-in flow.
Step 3: Allow app permissions
Enable a few permissions so unlocking works reliably:
- Location: set to Always for Tap to Unlock and for places that require proximity.
- Bluetooth or Nearby devices: enable so your phone can communicate with the reader.
To set permissions manually: on iOS go to Settings > Kisi > Permissions. On Android go to Settings > Apps > Kisi > Permissions.
Kisi doesn't track your location; it only checks proximity to the door when unlocking.
Step 4: Unlock a door
Once you're signed in, you can unlock Kisi-enabled doors in several ways. Your organization controls which doors and which options are available.
- Tap to Unlock: Hold your phone against the Kisi reader.
- Tap in app: Open the Kisi app, find your door, and tap the lock icon.
- MotionSense: Wave your hand in front of the reader while your phone is nearby.
- QR code: Scan a QR code provided by your organization.
- Keycard or fob: If provided, hold it to the reader.
When the reader's light turns green, the door is unlocked.