Receiving Intercom Calls in the Kisi Web App

Overview

Kisi now supports receiving Intercom calls directly in the web app, allowing front desk staff or security teams to interact with visitors from their browser.

This integration brings seamless visitor management and real-time communication into a single interface, so teams can view who's at the door and take immediate action from anywhere.

When a visitor presses the call button on the Intercom, a real-time notification will appear in the Kisi web app. From there, authorized users can:

• View the live video stream from the intercom camera.
• Communicate with the visitor via two-way audio.
• Remotely unlock the door to the visitor.

Requirements

• An active intercom device installed and linked to your Kisi organization.
• A Kisi admin, assigned as a call receiver for the intercom with permissions to unlock the door.
• A modern web browser (Chrome, Edge, Safari, or Firefox).
• Granted Notifications permission for web.kisi.io on the browser.

Grant notification permissions

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For displaying background notifications during an intercom call, verify your device can display browser notifications. For macOS, browsers may be restricted from showing background notifications by default.

• Focus mode needs to be OFF (if you want to see the notification badge pop-out)
• System Settings > Notifications for the desired browser should be ON

Safari

1. Open the Kisi Web App in Safari: https://web.kisi.io
2. In the top-left of your screen, click Safari > Settings for This Website
3. Find the Notifications dropdown.
4. Select Allow from the list.
5. Reload the page to apply the new settings.

macOS System Settings for Safari

1. Go to System Settings > Notifications
2. Click on Safari
3. Make sure Allow Notifications is enabled
4. Optionally, turn on Banners or Alerts style

Google Chrome

1. Open the Kisi Web App in Chrome: https://web.kisi.io
2. Click the lock icon in the address bar (top left)
3. In the dropdown, find Notifications
4. Set to Allow
5. Reload the page

Chrome Settings (optional)

1. Go to chrome://settings/content/notifications
2. Under Allowed to send notifications, make sure web.kisi.io is listed
3. If it’s under “Not allowed”, remove it and re-visit the site to get prompted again

macOS System Settings for Chrome

1. Open System Settings > Notifications
2. Select Google Chrome
3. Enable Allow Notifications
4. Disable Focus Mode (if enabled)

Firefox

1. Open the Kisi Web App in Firefox: https://web.kisi.io
2. Click the lock icon in the address bar
3. Click the > arrow, then click More Information
4. In the page info panel, go to Permissions
5. Find Send Notifications and check Allow

Firefox Settings (optional override)

1. Open about:preferences#privacy
2. Scroll to Permissions > Notifications
3. Click Settings...
4. Make sure web.kisi.io is set to Allow

macOS System Settings for Firefox

1. Open System Settings > Notifications
2. Select Firefox
3. Enable Allow Notifications

Once configured, test the intercom call in a web browser to ensure incoming call notifications work—even in the background—so your team never misses a visitor.

Receiving a Call

When someone rings the intercom:

1. A call dialog will appear at your screen.
2. Click Answer to start the video and audio session.
3. Click Unlock Door if you'd like to grant access to the visitor.
4. You may also end the call, ignore it if needed or answer using mobile app.

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Keep the Kisi web app open in a browser tab to receive calls in real-time.

Best Practices

• Use headphones or a quiet environment for clearer audio communication.
• Assign as call receivers only to users responsible for handling calls.
• Ensure your browser has microphone and notification permissions enabled for kisi.io.