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Integrate Kisi with Glofox

Glofox, a part of the ABC Fitness Solutions brand, is a software platform designed for gym and fitness studio owners to manage their business operations, including scheduling classes, managing memberships, processing payments, and tracking performance.

Our integration allows Glofox admins to synchronize users' memberships and bookings with their Kisi place, and to check users into Glofox whenever a relevant door is unlocked at the place.

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This is a Kisi-built integration, maintained and supported by Kisi.

Prerequisites​

  • Kisi organization administrator rights
  • Glofox admin rights
  • Your Glofox Location ID

Please ask the admin of the gym account in Glofox to email Glofox.Support@abcfitness.com and ask for the Kisi integration, their Glofox Location ID, and for their Location ID to be whitelisted.

Prerequisites for Glofox members to be imported into Kisi​

To be imported into Kisi, Glofox members must have:

  1. One of Glofox's membership types assigned
  2. An active membership

Set up the Glofox integration​

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Only one Glofox integration is allowed per organization. However, you can add multiple configurations within the integration to map several locations to groups.

  1. Sign in to Kisi
  2. Open the Settings and click on Integrations > Add Integration
  3. Define the name of your new Glofox integation
  4. Open the Type dropdown and select Glofox Gym Management Software
  5. Next, click Add configuration and enter your Glofox Location ID (the location id for your Glofox setup)
  6. Select the Kisi group to which users with active memberships will be imported
  7. Select a Place to map with this Glofox location for check-in
  8. Specificy Glofox membership types to sync to the group
  9. Enable Bookings enabled if Credit Pack and Pay-As-You-Go users should be also imported
  10. Enable the integration
  11. Click Add

Synchronizing Glofox members with Kisi​

  • For users with an active membership: Once the integration is set up, it will synchronize users with active membership with Kisi and maintain consistency. New and terminated memberships will be updated in Kisi in real time, ensuring your data is always accurate.

  • For Credit Pack and Pay-As-You-Go (PAYG) users: Credit Pack and Pay-As-You-Go (PAYG) users will only be synced with Kisi when they have an active booking in Glofox. Also, Credit Pack and Pay-As-You-Go (PAYG) users are granted access only during their booking time. Access starts one hour before the booking and ends after the booking concludes.

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To enable Credit Pack and Pay-As-You-Go (PAYG) user synchronization, please contact Kisi support.

Synchronizing Glofox bookings and credit packs with Kisi​

Kisi scans for upcoming bookings, providing access starting one hour prior to their scheduled class and revokes it immediately afterward. Please note the 30-minute synchronization delay.

Example: If you purchase a booking in advance for 3:00 PM, access will be granted around 2:00 PM. However, if you make a booking within an hour before the class, access will be granted in the next sync. For example, if you book a class for 3:00 PM at 2:31 PM or later, access will be granted at 3:00 PM.

Check Kisi users in through Glofox​

Glofox members will have to sign up with Kisi to unlock. When a user with access granted through the Glofox integration unlocks a door at a place, Kisi will check them in with Glofox at the location mapped to that place in the integration settings.

Limits and quotas​

Please note that our integration with Glofox synchronizes up to 5000 users, encompassing all users in the Glofox branch's client list, not just active members. If your Glofox account exceeds 5000 users, the integration with Kisi will not function as intended. To request an update to increase the user limit, please submit a Sales Request.

Common questions​

Why are my Glofox clients listed as users in Kisi when their membership is inactive, or they are no longer members?

The Glofox integration will include all your Glofox clients as users within Kisi. When their membership is active, they will be shared access through a Kisi Group. When their membership is inactive, they are removed from the group, however their user will remain in Kisi for future use. Even though they have a user in Kisi, they will not have access to any doors.

When setting up my Glofox integration, why am I getting the error "The organization is ambiguous, please check if relevant references belong to the same organization".

This error will appear if you are trying to set up your integration with a group that is scoped to a place. An organization scoped group must be used for the integration. If you get this error, create a new group with the Scope to a Place setting disabled and use this group with the integration instead.