Custom Incident Policies

As a Kisi admin, you can set up custom incident policies (ex. alert policies) to monitor specific conditions for resources in your environment and assign issues to the right team members.

Set up a custom incident policy

1. Sign in to Kisi
2. On your organization dashboard, click on Incidents
3. Select the Incident Policies tab
4. Click on Add Incident Policy
5. Enable the Enable Policy toggle
6. Define the name of your new incident policy
7. Next, fine-tune the conditions of the custom incident policy
   • Click on What and choose the resource and action that you want to use as a trigger for your alert
   • Click on Who and choose a specific user, or multiple users, that will trigger the alert
8. Under Schedule, define when your team should be notified about this certain event
9. Next, specify the individuals to be notified (via Kisi) when this particular event occurs by adding their email addresses
10. As a last step, click on the email address(es) to define if the user should be notified via email, web or mobile push notification
11. Click Add

Custom incident policy examples

Use the tabs below to view some specific custom incident policy examples and how to configure them.

Alert on door unlock

Alert when the main entrance door is unlocked during weekends

1. On your organization dashboard, select Incidents
2. Select the Incident Policies tab
3. Click on Add Incident Policy
4. Under Name, enter a meaningful name for your alert, e.g. Main entrance unlocks during weekends
5. Under Conditions, click on What
6. Under What type of object are you interested in?, select Door
7. Under What place, define the place where the respective door is configured
8. Under Search door, select the main entrance door
9. Under What action?, select Unlocked
10. Click Apply
11. Under Schedule, click on Day/Time
12. Define your time zone
13. Disable the All week toggle
14. Check Saturday and Sunday
15. Enable the All day toggle
16. Click Save
17. Next, specify the individuals to be notified when this particular event occurs by adding their email addresses
18. Once added, click on the email address(es) and define how users should get notified: via web, email, or push notifications
19. Click Save
20. Click Add

Alert on door held open

Alert via push notifications when a door is held open any day of the week

1. On your organization dashboard, select Incidents
2. Select the Incident Policies tab
3. Click on Add Incident Policy
4. Under Name, enter a meaningful name for your alert, e.g. Door held open
5. Under Conditions, click on What
6. Under What type of object are you interested in?, select Door
7. Under What place, define the place where the respective door is configured
8. Under Search door, select the respective door
9. Under What action?, select Held open
10. Click Apply
11. Under Schedule, click on Day/Time
12. Define your time zone
13. Make sure to enable the All week and All day toggles
14. Click Save
15. Next, specify the individuals to be notified when this particular event occurs by adding their email addresses
16. Once added, click on the email address(es) and define how users should get notified: via web, email, or push notifications
17. Click Save
18. Click Add

Alert on Primary device switches

Alert when the Primary device setting is being switched between multiple devices within the same Kisi account

1. On your organization dashboard, select Incidents
2. Select the Incident Policies tab
3. Click on Add Incident Policy
4. Under Name, enter a meaningful name for your alert, e.g. Primary device restriction switches
5. Under Conditions, click on What
6. Under What type of object are you interested in?, select Login
7. Under What action?, select Promoted
8. Click Apply
9. Under Schedule, click on Day/Time
10. Define your time zone
11. To keep the alert continuously active, keep the All week/All day toggles enabled. If you prefer to receive alerts only during specific time periods, disable the toggles and define the preferred time period.
12. Click Save
13. Next, specify the individuals to be notified when this particular event occurs by adding their email addresses
14. Once added, click on the email address(es) and define how users should get notified: via web, email, or push notifications
15. Click Save
16. Click Add