Review incidents

Review incident details, assign team members, and track resolution progress from the incident page.

1. Sign in to Kisi
2. Click the Incidents icon
3. Choose Active or Closed tab
4. (Optional) Filter by Type, Status, or Opened on date to find specific incidents
5. Click on the incident to review
6. Under General, review incident information and add notes as needed
7. Click Save to apply changes
8. Under Occurrence, review related access events and media
9. Under Activity, review the incident timeline
10. Click Acknowledge to change status to acknowledged, or Resolve to close the incident

Incident grouping

Incident occurrences for the same subject are grouped into a single, continuous incident. If an open incident already exists for the same subject, no new incident will be created. Instead, the existing record will be updated to indicate an additional occurrence of the issue.

note

Administrators will not receive new notifications until the ongoing incident is closed. To trigger notifications for subsequent occurrences, close the current incident first.

Automatically closing incidents

• Incidents close after 7 days of inactivity
• Held open incidents can auto-close when the door closes (enable in policy settings)