Reset your password

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Only administrators can change the email address for Kisi accounts. If you need to update your email address, please reach out to your Kisi administrator for assistance.

When updating your password, make sure to follow our password requirements and adhere to the password security best practices provided below.

Reset a forgotten password

You can reset your password from both the web and the mobile apps.

Web

1. Open the Kisi web app
2. Under Organization domain, enter your organization domain given to you by Kisi
3. Click Continue
4. Click on Enter password
5. Click on Forgot password?
6. Enter your Organization domain and email address
7. Click Send
8. Go to your inbox and open the email you just received from Kisi
9. Click on the organization you wish to sign in to
10. Enter a new password under New password
11. Confirm your news password by entering it again under Confirm new password
12. Click Change password
13. Click Back to sign in and sign in with your new password

Mobile

1. Open the Kisi mobile app
2. Tap on Add account
3. Click on Manual sign in
4. Enter your organization domain
5. Click Continue
6. Under Choose sign in method, select Classic sign in
7. Enter your email again
8. Click Continue
9. When prompted to enter your password, tap on Forgot your password?
10. Go to your inbox and open the email you just received from Kisi
11. Click on the organization you wish to sign in to
12. Enter a new password under New password
13. Confirm your new password by entering it again under Confirm new password
14. Click Change password
15. Go back to Add account and sign in with your new password

Change your password

You can change your Kisi password through either the Kisi web or mobile apps within your user settings.

Web

1. Sign in to Kisi
2. Click on your account in the top right corner and select My account
3. Click on the Security tab
4. In the Current Password field, enter your current password
5. In the New Password field, enter your new password
6. In the Confirm Password field, enter your new password again
7. Click Save

Mobile

1. Sign in to Kisi on mobile
2. Tap on the User icon to open the user settings
3. Tap on Change password
4. Enter your current password
5. Enter and confirm your new password
6. Tap on Change password

Password requirements

• Passwords must be between 8 and 128 characters.
• Avoid common passwords, e.g. a single word (administrator) or commonly used phrases (mypassword). Other common passwords on our list include: 123456, sunsh1n3, q1w2e3r4t5, baseball.

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If you suspect that your password is included in this list, it is advisable to change it across all platforms and verify whether your account has already been compromised.

Password security best practices

To enhance the security of your account, consider implementing the following password best practices:

• Use a password manager to generate, store, and manage complex passwords securely. Password managers help you create unique and strong passwords for your accounts, reducing the risk of unauthorized access.
• Avoid using the same password across multiple platforms. In the event that one account is compromised, using unique passwords elsewhere ensures that the impact is isolated, safeguarding other accounts.
• Employ strong and unique passwords that include a mix of uppercase and lowercase letters, numbers, and special characters. Avoid easily guessable information such as birthdays or common words.